1. Where do you ship from?

We ship from our partnered fulfillment centers depending on your location. Most orders are processed within 1–3 business days.

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2. How long does delivery take?

Estimated delivery times:

• USA: 5–10 business days

• Canada, UK, EU: 7–14 business days

• Asia & Australia: 7–15 business days

• Rest of world: 10–20 business days

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3. Do you ship internationally?

Yes! We offer worldwide shipping to most countries.

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4. Can I change or cancel my order?

Please contact us within 12 hours of placing your order. After it’s processed, we cannot guarantee any changes.

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5. How do I track my order?

Once your order ships, you'll receive a confirmation email with a tracking number and link to track your shipment.

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6. What is your return policy?

Returns are accepted within 14 days of delivery for unused, original-condition items. Custom items are non-returnable unless damaged.

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7. What if I receive a damaged or incorrect item?

Email us at contact@prtwears.com with your order number and photos. We’ll fix it with a refund or replacement.

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8. Do you offer custom or personalized items?

Yes, we offer customization on select products. Look for the “Custom” option on the product page or contact us directly for special requests.